Remember that guy I really liked freshman year of college who threw a basketball at me from his balcony. After he promised to not throw it again, I threw it back to him. Do you know what he did? He threw it at me again. A basketball. Twice. That feeling is the same one I feel right now. Allegiant! How could you! I trusted you.
So in June, I visited Utah for my brother's wedding. I went with Charles and my sister Bonnie through Allegiant. We flew out to Utah with no problems. However, on the trip bad we had a terrible experience.
First, our flight was delayed for 3 hours. After loading onto the plane at 3:30 for a 3:45 departure, we sat on the plane for about an hour. Then we found out it wasn't going to be leaving, because the plane was too hot. So we sat in the airport until 6 pm. While everyone waited in the airport, which only has snack machines, all the babies and people milled around. When they finally announced that the flight was canceled, they also announced that we would receive flight wavers, hotel accommodations, taxi reimbursements, and food reimbursements-within reason.
Once the two taxes in front of the airport left, we waited for another hour before another set arrived. Worried that we might not get a room, we called my brother to pick us up from the airport. We got some food on the way and ate at his house.
The next day, we called a taxi service to pick us up. Although they had a flight full of people that needed rides, again, there were only three taxis sent. Besides being worried we'd missed our flight, we were also worried about all the other people waiting for rides to the airport. This might have been better accomplished with a bus. The taxi drivers were also making people pay more for the taxis that they usually would- since they assumed Allegiant was reimbursing us. So dishonest and inconvenient.
After waiting at the airport, with the same group of people, we loaded the plane. After another hour of waiting on the plane, they again announced we would not be leaving because of a missing placard. Since this placard was gone, our plane would be delayed. While we waited for another plane to arrive, three other flights went to their destinations without a hitch.
While we waited in the airport, water, soda and pizza was given out. However, the pizza ordered was for about half the people there. Those that got pizza, had about 2 slices, maybe- for an entire day waiting in the airport. We finally left that day at 3 PM and arrived at our destination a full 24 hours late.
Since Bonnie is glucose intolerant, we ordered Chinese at the airport. The attendants reassured this food would also be reimbursed.
After 24 hours of waiting in a crammed room with anxious people, calling our employers with apologies about not showing for work, inconveniencing them and our rides to and from the airport, we finally got home.
We spent an additional $150 on the trip that we hadn't bargained for in food and taxis along with 3 people who didn't work for an entire day due to this kerfuffle.
I just received an email from Allegiant. They will be reimbursing us for our taxi rides- $50. They "do not reimburse for food". Thanks for lying to me Allegiant and for making me angry. Somebody find me a basketball.